At Essential Data Services, we understand that each customer's environment is unique. Because a paintbrush approach to managing your IT infrastructure doesn’t always make sense, we offer customized Help Desk services.

We design a Service Level Agreement and Preventative Maintenance Plan that makes sense for your business featuring any combination of the services below:

• 24x7 continuous monitoring of your servers, desktops, and networking devices, including:
  • Connectivity Monitoring
  • Performance and predictive failure monitoring
  • Event log monitoring
  • Patch-level monitoring
  • System change monitoring
  • System replacement and warranty tracking services
  • APC UPS monitoring services
  • Firewall availability and performance monitoring
  • Antivirus Monitoring
  • Intrusion detection monitoring
• Automatic alerts to our IT support team when a problem is detected, allowing us to minimize interruptions to your company’s productivity.
• Dedicated Help Desk that can be accessed via email, Web, or phone.
• 24x7x365 on-call availability.
• Detailed tracking by our Help Desk of all events, documenting all problems and responses.