Case Studies

In 1997, our family opened a small bakery at the back of our sandwich shop in downtown Toronto. Using our grandmother's recipe we baked tasty and nutritious pitas every day using the healthiest and most natural ingredients. Our pitas, originally baked for our shop only, soon were being bought in bulk by enthusiastic customers. In a very short time we were supplying our pitas to health food stores and hotels in the downtown core.

We quickly outgrew our small space and now operate our bakery in north Toronto in a large plant. This allows us to better serve our ever growing clientele in Ontario and Quebec. Together with our one hundred plus employees, we take pride in baking and distributing our tasty, fresh, nutritious products.

As our family-owned and operated business grew, so did our need for a more efficient system for storing and accessing order forms, invoices and shipping documents. Our original system of manually filing everything had become time-consuming, unmanageable and very inefficient. Retrieving information would take 15 minutes at best, on most occasions more than an hour. For information stored off sight a special trip had to be done which meant it usually took more than a day to retrieve documents. Something had to be done.

The solution for us was to hire Essential Data Services. This company provided a straightforward efficient solution for our office problems that required little staff training. Installation of the system was quick and smooth. Essential provided us with off-site electronic storage so now there are no more filing headaches. With Essential, everything we do is completely automatic. We simply scan our documents and Essential's fantastic software does the rest. In working with Essential it has become very clear to us that both our present and future needs are being considered.

With the Kodak scanner bought through Essential, we are able to process as many documents as we need. We particularly like the fact that anyone who needs to access a document can do it the instant it is indexed. In addition, the backup provided by Essential gives us great peace of mind, especially since our previous plan was far from dependable.

As a result of our new document management program, our files are stored off-site in an easy-to-use management system, immediately accessible, 24/7, by any of our office staff who needs it. We have been able to assure our customers as part of our service policy that we will not take longer than 5 minutes to pull up any document - we are often much faster. Our staff are free to do the jobs they were hired to do; no time is wasted on searching for files. We are able to process about 50% more orders a day because we are not bogged down with paperwork. Implementing Essentials document management solution has translated directly into improved customer service and more sales.

In short, because of Essential Data Services, we have completely changed how we work and have improved our efficiency immensely. We highly recommend this company.

Alon and Guy Ozery
Ozery's Pita Break